Question 1

What are the kennel accommodations like?

Accepted Answer

Our kennels are climate-controlled and sized appropriately for all breeds, from small to large. The kennels are built in and tiled, instead of the typical metal cages, to provide comfort and an at home feel. Music is provided at a level that feels like the tv is on or someone is home having a conversation. Also comfortable bedding, food bowls, and water buckets are provided.

Question 2

Can my dog socialize with other dogs during their stay?

Accepted Answer

Yes! Dogs are placed in customized playgroups based on size and temperament to ensure safe socialization. If your dog prefers solo play, they will have their own private yard for exercise and relaxation.

Question 3

What should I bring with my dog for boarding?

Accepted Answer

We recommend bringing your dog’s food (clearly labeled with feeding instructions), any medications with instructions, and current vet records if not provided prior. If they require a special bowl to eat please bring that as well.

If they have a favorite toy or blanket you wish to bring we just ask that their name is clearly printed on it so we can ensure they stay with your pet. Please do not bring bulky bedding, rawhide bones, or knotted bones due to safety concerns.

We do provided all bedding, food bowls and water buckets for your connivance and pets comfort.

Question 4

What vaccinations does my dog need to board?

Accepted Answer

All dogs must be up to date on Rabies, Distemper/Parvo (DHLPP), and Bordetella vaccinations. Proof of vaccination from a veterinarian is required before boarding.

Question 5

Are medications administered?

Accepted Answer

Yes, our trained staff will administer medications as long as they are clearly labeled and accompanied by instructions. There is a small fee of $1 per medication, per day.

Unfortunately, we are unable to assist dogs that need insulin shots as there can be to many changes for them in a kennel environment and could be come a safety issue if they are to excited to eat.

Question 6

What if my dog has special dietary needs?

Accepted Answer

We do customized dinning for each dog. If your dogs food needs to be refrigerated, heated up, special toppers or added medication we can do that. On check in please provided instructions for feeding and let us know if anything needs to go to the fridge right away or freezer for extended stays.

Question 7

What are your check-in times?

Accepted Answer

Boarding Check-in starts at 11:00 AM till 5:30 PM Monday through Friday. We do open to the public at 8:30 AM and if you need to drop-off prior to 11:00 $15 fee early check-in fee will be applied (Mon-Fri). Saturdays we are open from 9:00 - 12:00 PM (no early fee before 11:00) and 4:00 - 5:00 PM. Sundays we are only open for check-in and outs between 5:00 - 6:00 PM.

Question 8

How do you handle dogs that are not spayed or neutered?

Accepted Answer

Intact dogs may socialize if they pass a temperament test, but they are never placed with other intact males or females.

Females in heat cannot be provided any services until they have cleared their cycle. If they are close to a heat cycle when you wish to board, an emergency contact must be provided and they would need to be picked up if they come into heat during their stay. If your emergency contact is unable to be reached or unable to pick up our pet, they may be put into isolation and additional charges will be applied.

Question 9

What happens if my dog is anxious or not social?

Accepted Answer

We tailor playgroups to each dog’s energy and temperament. Dogs that prefer quiet time receive independent play in private yards without extra charge.

Question 10

How do I make a reservation?

Accepted Answer

Reservations can be made by phone or through our online portal. Holiday bookings require a deposit to hold your spot.

Question 11

What is your cancellation policy?

Accepted Answer

For general boarding we just ask that you let us know if you need to cancel as soon as possible in case someone else is waiting for a reservation.

Holiday reservations must be canceled at least 3 weeks in advance to receive a full deposit refund. We often book up a month to two months in advance for major holidays.

FAQ

Frequently asked questions